UX Consultant 2017

Acharbaz - Local Professionals Platform

Acharbaz is an online service that matches customers with local professionals. It’s a customer service system that offers more than 200 types of services at the customer's location. Find skilled workers for events, home services, lessons, wellness and much more.

Challenges

Incomplete, missing information, outdated, inaccurate, or inconsistent data into local business directories.

Solutions

Gathered and centralized professionals' data with more than 200 types of services. Get free estimates. Provide trusted reviews.

Deliverables

Functional Specification Document(FSD), Prototyping, UX Design

Personas

Persona

Elizabeth

Housewife 34 years old Customers Version (App & Web)
Golas and Needs
  • Ability to create a service request
  • Ability to search and find professionals by categories and reviews
  • Find and accept a competitive service cost
Features

Search

Review & Comments

Digital Wallet

Support

Persona

David

Repairer 33 years old Experts Version (App & Web)
Golas and Needs
  • Ability to review service requests and accept/reject offers
  • Ability to manage professional profile and skills
  • Ability to manage income and paychecks
Features

Search/Accept Offer

Review & Comments

Digital Wallet

Support

Market Analysis

Thumbtack

Thumbtack

Thumbtack is an online service that matches customers with local professionals. Thumbtack lists 1,100 types of services such as home, wellness, events, and lessons.

TaskRabbit

TaskRabbit

TaskRabbit is a marketplace that matches freelance labor with local demand, allowing consumers to find help with everyday tasks, including cleaning, moving, delivery.

Fiverr

Fiverr

Fiverr is an online marketplace for freelance services. Founded in 2010, the company provides a platform for freelancers to offer services to customers worldwide.

Reasonable Prices

Customers prefer to get reasonable, up-to-date and clear what is included in services price

Good Reviews

A 2018 study suggests that 91% of people trust online reviews as much as personal recommendations.

Relevant experience, and fast responses

A customer who sees a pro respond in 5 mins is 50% more likely to reply than if the pro takes 6 hrs.

Wireframes

Visual Design (Mobile App)

Visual Design (Web/Dashboard)

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Image Credits